Last Updated: August 2025

At LiemanCo, all of our decals and products are made to order with care. Because each item is produced specifically for you, we cannot accept change-of-mind returns. Please read our policy below:

1. Change of Mind

• As our products are custom and made-to-order, we do not offer refunds or exchanges if you change your mind or make a mistake in your order details (e.g., misspellings, incorrect sizes, or colours entered at checkout).
  
• Please double-check all details before placing your order.
  

2. Damaged or Faulty Items

• If your order arrives damaged or with a manufacturing fault, please contact us within 7 days of delivery at info@liemanco.com with your order number and clear photos of the issue.
  
• We will assess your claim and, if approved, provide a replacement or refund at our discretion.
  

3. Lost or Delayed Parcels

• Once dispatched, delivery is the responsibility of the courier. We cannot refund orders delayed in transit.
  
• If your parcel appears lost, please contact us so we can assist with tracking and lodge an investigation with the courier.
  

4. Incorrect Address Provided

• Please ensure your shipping details are correct at checkout. Orders sent to an incorrect address provided by the customer cannot be refunded.
  

5. Refund Processing

• Approved refunds will be processed back to your original payment method.
  
• Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
  

6. Contact Us

If you believe your item is faulty or have questions about our policy, please reach out:

Email: info@liemanco.com
Business Hours: Monday – Friday